Support
Help with any Puka game, and how to reach a human.
One address for everything.
Bug reports, refunds, lost progress, press, or just opinions — it all goes here, and we aim to reply within 2 business days. English or Chinese, both fine.
Per-game support
| Game | Status | Support |
|---|---|---|
| Chalk Hero | Coming to the App Store | Support & FAQ · Privacy |
| Stall King | In development | Email us |
| Homework Defense | In development | Email us |
Before you write in
Two things come up more than anything else, so they are worth knowing up front:
- Our games have no account and no cloud save. Progress lives on the device. Deleting the app, or switching devices, loses it — and we have no copy to restore from.
- Purchases are handled by the store, not by us. Use "Restore Purchases" in the game to get an entitlement back. Refunds go through Apple or Google directly.
What to include in a bug report
- Device model and OS version
- Game name and version (Settings → About)
- What you were doing when it went wrong
- A screenshot or screen recording if you have one